Returns & Exchanges

We want you to love your Freebird pieces, which is why we offer a seamless 30-day return and exchange window for all unworn items in their original packaging. Simply follow our guided process to ensure your fashion finds are exactly what you dreamed of.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Pack and Ship

  Place the items in their original boxes or bags and drop off the package at any authorized carrier location listed on your label.

• 4.
  Receive Your Refund

  After our warehouse team inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.